Privacy Policy
Last Update: June 2018
Cognosis Games Limited Company Number 7813937 are committed to protecting your privacy whilst remaining compliant with The General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA). Cognosis Games Limited are the Data Controller for EU GDPR and DPA.
We respect privacy and your rights to control your personal data. We will be clear about the data we collect and why. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is associated to processing an order or for customer support purposes.
This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to our website. Please read this Statement carefully to understand how we may collect, use and share your personal information. The terms 'we', 'us', Cognosis or 'Cognosis Games' are each intended as reference to Cognosis Games Limited.
The Types of Personal Information We Collect
We collect information you provide to us during placing an order, such as your name, phone number and email address, billing / delivery address or when you contact our Customer Support team for
assistance.
Why we collect: To process sales or assist you with an issue relating to an order.
Information we collect automatically
We may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how. This information is collected via third parties such as Google Analytics and is anonymised.
Why we collect: To produce website usage statistics / analytics.
Information obtained from other sources
We may receive information about you from other sources, including third party business associates. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Why we collect: To process an order, respond to a query or keeping you informed.
How We Use Personal Information
Processing Orders
We use the data we collect to process sales, this includes name, email, billing and delivery address. Please note we do not hold credit card details on file.
Customer Support
We use data to respond to customer support enquiries.
Business Operations
We use data to develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
We use the data we collect to process your order or for customer services queries. We will not contact you by email or other means of electronic communication unless it is in response to a query you have raised. We will not keep your details on a Marketing List.
How We May Share Personal Information
We do not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
Third Party Vendors
We use a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing and email communications. We only share your personal data as necessary: to complete a transaction and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Cognosis Games and in accordance with this Statement.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete a purchase, to register and maintain your account, for billing delivery issues and to handle returns.
Legitimate interests
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse (using tools such as Google Analytics) and improve our website.
Security, Storage and Retention of Personal Information
Security
Cognosis Games is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, Cognosis Games takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, any data provided during purchase via the online shop is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet.
Storage
Personal data collected by Cognosis Games may be stored and processed in the UK or where third party service providers (i.e. Google Analytics) are located / maintain facilities.
Retention
Cognosis Games will retain your personal information for 12 months from the last date of contact with you via our website. It will then be destroyed (any physical paperwork will be shredded and any electronic data will be deleted) unless we deem it necessary to retain it to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. Should this be the case, your personal data will be destroyed as soon as that period expires. All personal information we retain will be subject to this Privacy Statement.
Further to a request to erase your customer account we will action and will delete backup copies of that personal data from our archives as soon as is practically possible, to the extent allowed by our other data retention obligations (e.g., to protect other data stored in the same backup archives, or meet other regulatory or legal requirements). All backup copies are rotated and overwritten within 30 days.
Your Rights and Choices
Your Rights
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. We will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority or supervisory authority.
Your Choices
Your Communication, Marketing and Advertising Preferences
We will not, following completion of your purchase, contact you for direct marketing communications.
Please note, however, we will continue to communicate with you regarding customer service messages such as information about current purchases, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as safety issues.
Our Use of Cookies and Other Similar Technologies
We use cookies and similar technologies like pixels, tags and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website, and help customise our marketing offerings.
Cookies
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie.
Cognosis Games uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
Pixels
In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests.
Advertising and Modern Marketing Tools
Cognosis Games may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about our Products on our websites and across the internet. To provide this “interest-based advertising”, parties combine non-personal data about your online activities over time which helps tailor advertising that we deliver to you. Examples of this may include a Cognosis Games advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you.
How to Contact Us
If you have any questions about the use of your personal information, please email enquiries@cognosisgames.com or write to us at Cognosis Games Limited, 34 Hillside Drive, Long Eaton, Nottingham NG10 4AH Tel: 07983 398108
Changes to Our Privacy Statement
Cognosis Games may modify or update this Statement when necessary. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the Statement or in how Cognosis Games uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how we are using and protecting your information.
FAQ
The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.
Why are you updating privacy statement?
We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more by visiting https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
© Cognosis Games Limited 2013